Support

CharityeMail offers two support packages:

Our Free support package includes:

  • Free UK-based email support, 9am – 6pm, 5 days a week.
  • Free webinar training for all staff, plus free refresher courses.
  • Free quick start guides, white papers and videos.
  • 24 hour response time for support requests

Our Premium support package includes:

  • UK-based email support, 8am – 6pm, 5 days a week.
  • Telephone support, 9am – 6pm, 5 days a week.
  • Webinar training for all staff, plus free refresher courses.
  • Webinar or face to face meetings every quarter available
  • Free quick start guides, white papers and videos.
  • 12 hour response time for support requests

Additional paid-for extras are also available:

  • Email template design
  • Email marketing consultancy
  • Email strategy development & advice
  • A fully managed service if you’d prefer everything to be done for you

Contact us for further information about any of these extras.

Email